June 12, 2024
CIBIL Consumer

CIBIL Consumer

CIBIL (Credit Information Bureau India Limited) is India’s first credit information company that provides credit reports and scores to individuals and businesses. CIBIL collects data from various sources such as banks, credit card companies, and other lenders to create credit reports and scores that reflect the creditworthiness of consumers. In this article, we will discuss CIBIL customer care and how it can help you resolve any issues or queries related to your credit report or score.


CIBIL consumer helpline

CIBIL provides a dedicated helpline number for consumers who have queries or complaints regarding their credit reports or score. The CIBIL consumer helpline number is 022-6140-4300, and it is available from Monday to Saturday between 10:00 AM to 6:00 PM. Consumers can call this number to inquire about their credit score, report, or any other related issues.

When you call the CIBIL consumer helpline, you will be prompted to choose your preferred language, and then you will be connected to a customer care executive who will assist you with your query or complaint. The customer care executive will ask for your personal and account details to verify your identity and then provide you with the necessary information or guidance.

You can also email your query or complaint to CIBIL’s customer care team at [email protected]. Make sure to include your name, address, and contact details in the email, along with a detailed description of your query or complaint. CIBIL will respond to your email within two business days.

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How to check CIBIL Score

Checking your CIBIL Score is a crucial aspect of managing your finances and creditworthiness. Your CIBIL score is a three-digit number that ranges from 300 to 900 and reflects your creditworthiness based on your credit history, payment behavior, credit utilization, and other factors. A higher CIBIL score indicates that you are more likely to be approved for credit products and get better terms and interest rates.


Here’s how to check your CIBIL score:

CIBIL’s official website:

Understand how to check the CIBIL score for free by visiting Bajaj Finserv’s official website. You will need to provide your personal and contact details, along with your PAN card number, to register. Once you have registered, you can access your credit report and score for free once a year.


Other credit bureaus:

Apart from CIBIL, there are other credit bureaus in India such as Equifax, Experian, and CRIF High Mark that provide credit reports and scores. You can visit their websites and follow the registration process to check your credit score.


Credit monitoring services:

Several credit monitoring services in India offer free credit reports and scores to their members. You can sign up for these services and get access to your credit score and report, along with other features such as credit alerts and personalized credit improvement tips.


When you contact CIBIL’s customer care, make sure to have all the relevant information and documents handy, such as your PAN card number, loan account number, and payment receipts. This will help the customer care executive to verify your identity and understand your query or complaint more efficiently.

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Moreover, if you find any errors or discrepancies in your credit report, such as incorrect personal information, loan accounts that do not belong to you, or wrong payment history, you should raise a dispute with CIBIL’s customer care team immediately. You can do this by filling out an online dispute resolution form on CIBIL’s website or by emailing them to [email protected].


CIBIL will investigate your dispute and communicate with the concerned lender or institution to rectify the error or update your credit report. Once the dispute is resolved, CIBIL will send you a notification and update your credit report and score accordingly.


It is also important to note that checking your credit score too frequently can have a negative impact on your creditworthiness. This is because every time you check your credit score, it leaves a “hard inquiry” on your credit report, which indicates to lenders that you are actively seeking credit. This can make you appear risky or desperate, which can lower your credit score.


Therefore, it is recommended to check your credit score only when necessary, such as before applying for a loan or credit card. You can also set up credit alerts with credit monitoring services to receive notifications whenever there is a significant change in your credit score or report.



CIBIL customer care is a valuable resource for consumers who have queries or complaints regarding their credit reports or score. By calling the CIBIL consumer helpline or emailing their customer care team, you can get the necessary assistance and guidance to resolve any issues related to your credit report or score. Additionally, checking your CIBIL score regularly is essential to maintain your creditworthiness and accessing credit products at favourable terms. You can check your CIBIL score for free by using CIBIL’s official website, other credit bureaus, or credit monitoring services.

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